# Contact Methods

Contact Methods is the list of ways a customer can reach you. It is one of the
[one-of-a-kind entries](/start-here/admin-panel/). There is exactly one, it is
already there, and you open it and edit it.

Go to **Content**, then **Contact Methods**. One row is waiting. Click its
title.

:::caution[Warning]
Leave **Add New** alone on this screen. It makes a second entry, and your
website then has to guess which one is real. The [tour of the admin
panel](/start-here/admin-panel/) explains why.
:::

## Where the list shows up

In the column beside the form on your **Contact** page, and in the same column
on your quote page.

![The contact column on the live site, with a heading, an intro line, and four rows: Phone, Email, Hours and Address.](../../../assets/screenshots/contact-live.png)

*One row here is one row on the page. The address is the odd one out.*

The address in that picture was not typed here. When this entry has no address
row, your website falls back to the address on [Business
Profile](/content/business-profile/), so you only ever type it once. Add an
address row here and it wins instead.

## The two boxes at the top

**Heading** is the title above the list, such as "Talk to our team".

**Intro line** is the sentence under it. Write it for someone about to fill in
the form.

:::note[Important]
Your quote page ignores both of these. It has its own wording, set when we
built your site, because a quote request is a different sort of message. The
rows below still show on both pages.
:::

## The rows

![The Contact methods list open, with four numbered marks: 1 on Add Item, 2 on the Type box, 3 on the Value box, 4 on the six dots.](../../../assets/screenshots/contact-methods-edit.png)

*One row is one way to reach you.*

**1. Add Item.** Adds an empty row at the bottom of the list.

**2. Type.** Click the box and pick one: **Email**, **Support**, **Sales**,
**Phone**, **Mobile**, **Fax**, **Address**, **Hours** or **Website**. The type
sets the small icon and the little heading on the page.

**3. Value.** What you want printed: the number, the address, the words. Press
**Enter** inside this box to start a new line. An address needs two lines, one
for the street and one for the town.

**4. The six dots.** Drag these to move a row up or down. The page prints the
rows in the order you see here, top to bottom.

Two more boxes sit under **Value**, and both can be left empty.

**Label** changes the little heading. Leave it empty and the heading is the
type you picked. Set it to "Job line" and that is what the page says.

**Link URL** points the row somewhere of your choosing, such as a map link on
an address row.

The red trash icon on the right of a row takes that row out.

## What each type does on the page

**Phone** and **Mobile** turn into a tap to call link. Someone on a phone taps
it and their dialer opens with your number in it. Type the number the way you
want it read, such as `(555) 555-0142`, and your website tidies it up for the
dialer on its own.

**Email**, **Support** and **Sales** turn into a mail link. Clicking it opens
the visitor's mail app with your address filled in.

**Address**, **Hours** and **Fax** print as plain words with an icon. They are
not links, unless you fill in **Link URL**.

**Website** turns into a link to the address you type. It opens in a new tab.

## Adding a way to reach you

:::caution[Warning]
Everything in this list is how customers find you. One wrong digit in a phone
number and the calls stop, with nothing on the page to show anything is amiss.

Check the number against your own phone before you publish it.
:::

1. Click **Add Item**. An empty row opens at the bottom.
2. Click **Type** and pick the kind of contact.
3. Type what you want printed into **Value**.
4. Drag the six dots to put the row where you want it.
5. Click **Publish**.
6. Click **Live View**, then go to your **Contact** page and read the row back.

That last step is the one worth keeping. Tap the number on your own phone and
let it ring once.

## Changing or removing a row

To change one, open the entry, type over what is in the boxes, and click
**Publish**.

:::caution[Warning]
Removing a row takes that way of reaching you off the page as soon as you
publish. Anyone who was about to call that number sees nothing there.
:::

To remove one, click the red trash icon on the right of its row, then click
**Publish**.

## Publishing a change

Nothing you type here reaches your website until you click **Publish**. Until
then the old details stay up. See [Saving and
publishing](/start-here/saving-and-publishing/).