# Common problems Almost everything that goes wrong is one of the things on this page. Find the line that sounds like your trouble, and the fix is under it. Nothing here matching? [Getting support](/help/getting-support/) tells you how to reach us and what to send. ## Nothing changed on my website ### I changed something but the website still shows the old version Your work is saved. It is not published. Those are two steps, and the panel does the first one for you. Open the entry and look at the top right. A blue **Publish** button means your change is waiting. Click it, then click **Live View** and read the page. On a list screen, a yellow **Pending changes** tag means the same thing. See [Saving and publishing](/start-here/saving-and-publishing/). If that is not it, [tell us](/help/getting-support/). ### I added something new and it is not on my website A new entry starts as a **Draft**. Only people who can sign in can see a draft. Open it and click **Publish**. The **Status** line then reads **Published**. See [Saving and publishing](/start-here/saving-and-publishing/). If that is not it, [tell us](/help/getting-support/). ### I changed a saved section and the pages still say the old thing Dropping a section into a page makes a copy of the words. The two are not tied together after that. Open each page that used it and fix the words there. [Sections](/manage/sections/) explains why. If that is not it, [tell us](/help/getting-support/). ### My photo album is not on the Gallery page An album made for you by a media folder arrives as a **Draft**. Go to **Content**, then **Gallery**, open the album, and check its **Status**. If it says **Draft**, click **Publish**. See [Media Folders](/plugins/media-folders/). If that is not it, [tell us](/help/getting-support/). ## Pages and links ### My page says it is published but nobody can find it Being published puts the page at its address. It does not put a link to it on your website. The links across the top come from **Manage**, then **Menus**. Add one with **Add Custom Link**, and type the address starting with a slash. [Menus](/manage/menus/) has the steps. If that is not it, [tell us](/help/getting-support/). ### A link across the top of my website disappeared Somebody gave that link a **Parent**. Your website draws one flat row of links, so a link with a parent is dropped. It still shows on the **Menus** screen, indented, so nothing looks wrong there. Open the link, set **Parent** back to **No parent (top level)**, and save. See [Menus](/manage/menus/). If that is not it, [tell us](/help/getting-support/). ### Three links in my footer go nowhere **Footer: Company** came with the design, holding About, Blog and Careers. Your website has no such pages, so all three land on a "page not found" screen. Take them out. Go to **Manage**, then **Menus**, click **Edit** on **Footer: Company**, and click the trash icon on each row. [Step 6](/setup/navigation/) walks through it. If that is not it, [tell us](/help/getting-support/). ### A page of mine will not open at all Look for a redirect pointing at it. A redirect beats a live page: if your page's address is in the **Source path** box, every visitor is sent away instead. Go to **Manage**, then **Redirects**, and look down the source column. Turn that redirect off with the blue switch, or delete it. [Redirects](/manage/redirects/) covers both. If that is not it, [tell us](/help/getting-support/). ### I changed a web address and old links stop working The **Slug** is the last part of an entry's web address. Change it and the old address is dead: bookmarks, search results and printed flyers all land on nothing. Put up a signpost. Go to **Manage**, then **Redirects**, and send the old address to the new one. [Redirects](/manage/redirects/) has the steps. If that is not it, [tell us](/help/getting-support/). ### I cannot add a new page That is how your website is built. It serves a set list of pages, so an entry made with **Add New** on the **Pages** screen never gets an address. [Email us](/help/getting-support/) and say what the page is for. We build it, add it to your menu, and tell you when it is ready. See [Pages](/content/pages/). ## Pictures ### A picture is broken on my website That file was deleted from your **Media** library. Nothing checks where a file is used before it goes, and the Trash cannot bring it back. Upload the photo again. Then open the page, click **Change** under the broken picture, pick the new file, and click **Publish**. See [Media](/content/media/). If that is not it, [tell us](/help/getting-support/). ### I fixed the words on a photo and the page still has the old ones Alt text is copied onto the page at the moment you pick the photo. Changing it later leaves the pages that already use it on the old wording. Open the page, click **Change**, pick the same photo again, and click **Publish**. See [Media](/content/media/). If that is not it, [tell us](/help/getting-support/). ### The big banner at the top of a page is empty The page is asking for a hero that is not there. Either the hero was deleted, or the slug in the block does not match. Go to **Plugins**, then **Showcase Heroes**, and copy the slug off the list. Paste it into the block's **Hero** box, then publish the page. See [Showcase Heroes](/plugins/showcase-heroes/). If that is not it, [tell us](/help/getting-support/). ## Your business details ### My opening hours are not showing The hours on **Business Profile** are never printed on your website. Only search engines read them. To show them to a visitor, add a row on **Contact Methods** with the **Type** set to **Hours**. See [Contact Methods](/content/contact-methods/). While you are there, check the shape of the times on **Business Profile**. They want two digits, a colon, then two more: `08:00`, not `8am`. A row in the wrong shape is thrown away without a word. See [Business Profile](/content/business-profile/). If that is not it, [tell us](/help/getting-support/). ### My social links are not showing There are two screens with that name, and only one of them works. The one under **Admin**, then **Settings**, does nothing at all. Your profiles go under **Content**, then **Social Links**. If a row there shows no icon, it could not make a working link: open the profile in your browser and paste the whole address in. See [Social Links](/content/social-links/). If that is not it, [tell us](/help/getting-support/). ### The Remove button did not remove my logo That button does not work, and we know about it. The picture goes from the screen, so it looks like it worked, but your visitors still see the old logo. To swap a logo, use **Change Logo**. That part works. To take one off altogether, [email us](/help/getting-support/). See [Settings](/admin/settings/). ### The colors look wrong after I changed the palette Most of your website follows a new palette on its own. Parts we styled by hand may not, and a button can end up hard to read. Go back to the palette you were on: **Admin**, then **Plugins**, the gear on the `site-theme` row, then **Save Settings**. Your website returns to what it was. [Plugins](/admin/plugins/) has the steps, and [Step 3: Choose your colors](/setup/choose-your-colors/) shows every palette in light and dark so you can pick by looking. Then [tell us](/help/getting-support/) which palette you wanted, and we will make it work. ## Food menus ### A menu section is in the wrong food menu Each section carries a **Menu** box holding the slug of the menu it belongs to. An empty box joins the first menu on the list. Open the section, type the right menu's slug in that box, and click **Publish**. See [Menu Sections (Food)](/content/menu-sections-food/). If that is not it, [tell us](/help/getting-support/). ### A whole part of my food menu is missing A section with no dishes in it does not show. Not the heading, not the intro, nothing. An unpublished section does the same. Open the section, check that it has at least one dish with a name, and click **Publish**. See [Menu Sections (Food)](/content/menu-sections-food/). If that is not it, [tell us](/help/getting-support/). ## Messages from customers ### I am not getting lead emails The message itself is safe. It is in **Plugins**, then **Leads**, whether the email went out or not. Check your junk folder first, and mark anything you find there as not junk. Then open the lead: a yellow strip across the top means the email did not go out. [Email us](/help/getting-support/) with the date and time of a lead you got no email about, and the address the emails should go to. See [Leads](/plugins/leads/). ## Getting things back, and getting in ### I deleted something by mistake If you used **Move to Trash**, it is still there. Trash is a junk drawer, not a shredder. Open that list screen and click the **Trash** tab. Click the circular arrow on the row to restore it, then click **Publish** to put it back on your website. See [Saving and publishing](/start-here/saving-and-publishing/). **Delete Permanently** is the other one, and it cannot be undone. Nothing brings that back, and neither can we. If that is not it, [tell us](/help/getting-support/). ### I cannot sign in Try the other way in first. Click **Sign in with email link**, type the address your account was set up with, and click **Send magic link**. Then look in your inbox, and in your spam folder. A passkey belongs to one device, so it will not be there on a borrowed laptop. Still stuck? Stop, and [email us](/help/getting-support/). Tell us your website address, the email address on your account, and what the screen says, word for word. See [Signing in](/start-here/signing-in/).