# Getting support

We built your website, and we look after it. When something is wrong, write to
us.

**[support@lookoutridgeit.com](mailto:support@lookoutridgeit.com)**

## When to write

- **A page in this manual sent you here.** Every **Contact support** box is a
  job for us, not for you. So is every **Warning** that ends with our name.
- **Something looks broken.** A picture that will not show, a page that will
  not open, a link that goes nowhere.
- **You are not sure.** Ask before you click, not after. Asking costs you
  nothing. Guessing can cost you a page.

There are no silly questions here. We would far rather hear from you today
than in a month.

## What to tell us

The more of this you send, the quicker we can help.

1. **Your website address.**
2. **The screen you were on.** Give us the menu names, such as **Content**,
   then **Services**.
3. **What you did.** The buttons you clicked, in the order you clicked them.
4. **What you expected to happen.**
5. **What happened instead.** If the screen showed words, send those words.
6. **The version number.** It sits in the bottom left corner of the panel. The
   [tour of the admin panel](/start-here/admin-panel/#your-first-look-around)
   points it out.
7. **A picture of your screen**, if you can manage one.

## Taking a picture of your screen

On **Windows**, press **Win+Shift+S**, drag a box around the part you mean,
then press **Ctrl+V** inside your email to paste it in.

On a **Mac**, press **Cmd+Shift+4**, drag a box around the part you mean, and
the picture lands on your desktop. Attach it to your email.

:::tip[Tip]
"I am not sure if this is a problem" is a fine subject line. So is "something
looks odd on my Contact page". Write it the way you would say it.
:::

## Before you write

[Common problems](/help/common-problems/) covers the handful of things that
catch people out. If your trouble is on that list, the fix is a click away.

Not sure what a word on the screen means? Try the
[Glossary](/help/glossary/).

## One rule

Never put a password in an email, to us or to anybody else. We never ask for
one, and we do not need one to help you.