Testimonials

Testimonials are the customer quotes on your website. One entry is one quote.

You write a quote once, here. It then shows on every page that has a Testimonials block, and it reads the same on all of them.

Go to Content, then Testimonials.

Important

Only put up reviews that real customers really gave you, and ask them first. Made up praise is not worth much, and in most places it is against the law.

A short quote, a first name and a last initial is plenty. You do not need a full name.

Adding a quote

Click Add New, fill in the boxes, then click Save.

Two boxes are required. The rest are yours to use or skip.

1. Customer name. Who said it. This shows under the quote, so “Dana R.” is a fine answer.

2. Quote. Their words. Type them without quote marks around them: your website adds those. Keep it to a sentence or two. A long review reads as a wall of text on a card.

3. Role / title. A short line under the name. On a trade website the useful thing to put here is the job, such as “Deck rebuild in Maple Falls”.

4. Photo. A picture of the customer, shown as a small circle beside the name. Most businesses leave this empty, and the card looks fine without it. Never use someone’s photo without asking.

Two more boxes sit below.

Company shows after the role, as “Role at Company”. Leave it empty unless the customer is a business.

Source link (Google, Yelp, …) takes the web address of the review on the site it came from. A Read the original link then shows under the name.

There is no star rating box. The card shows the words, the name and the photo, and nothing else.

Then click Publish. Saving and publishing covers the rest.

Where testimonials show up

Only in a Testimonials block, on a page that has one. There is no page of reviews unless we built you one, and a single quote has no address of its own.

One card per published quote, three across.

Pages shows how a block is added to a page.

Choosing which quotes a block shows

Open the page, click the Testimonials block, then click the pencil.

One block, its own settings.

1. Headline. The title above the cards, such as “What our customers say”.

2. Show. All testimonials shows every published one. Featured only shows just the ones with the Featured switch turned on.

3. Maximum to show. A number, such as 3. Leave it empty to show them all.

Featured and Sort order are at the bottom of a testimonial’s own form. Featured does nothing on its own. Sort order sets the order: lowest number first, empty counts as zero, and a tie falls back to A to Z by name.

Tip

Three quotes on a page beats ten. Pick your best, set Maximum to show to 3, and give the rest a higher sort order so they wait their turn.

Changing a quote

Open it, change the words, and click Publish.

Every page showing that quote updates at the same time. You never have to hunt for other copies, because there are none.

If a customer asks you to change how they are named, this is the one place to do it.

Removing a quote

Warning

Both of the buttons below take the quote off your website the moment you click. It vanishes from every page that showed it.

Unpublish Testimonial hides it and keeps it. Use it when a customer asks you to take their words down for now. Publishing puts it back.

Move to Trash is for a quote you are done with. It waits in the Trash tab in case you want it back.

Saving and publishing covers both.