Contact Methods

Contact Methods is the list of ways a customer can reach you. It is one of the one-of-a-kind entries. There is exactly one, it is already there, and you open it and edit it.

Go to Content, then Contact Methods. One row is waiting. Click its title.

Warning

Leave Add New alone on this screen. It makes a second entry, and your website then has to guess which one is real. The tour of the admin panel explains why.

Where the list shows up

In the column beside the form on your Contact page, and in the same column on your quote page.

One row here is one row on the page. The address is the odd one out.

The address in that picture was not typed here. When this entry has no address row, your website falls back to the address on Business Profile, so you only ever type it once. Add an address row here and it wins instead.

The two boxes at the top

Heading is the title above the list, such as “Talk to our team”.

Intro line is the sentence under it. Write it for someone about to fill in the form.

Important

Your quote page ignores both of these. It has its own wording, set when we built your site, because a quote request is a different sort of message. The rows below still show on both pages.

The rows

One row is one way to reach you.

1. Add Item. Adds an empty row at the bottom of the list.

2. Type. Click the box and pick one: Email, Support, Sales, Phone, Mobile, Fax, Address, Hours or Website. The type sets the small icon and the little heading on the page.

3. Value. What you want printed: the number, the address, the words. Press Enter inside this box to start a new line. An address needs two lines, one for the street and one for the town.

4. The six dots. Drag these to move a row up or down. The page prints the rows in the order you see here, top to bottom.

Two more boxes sit under Value, and both can be left empty.

Label changes the little heading. Leave it empty and the heading is the type you picked. Set it to “Job line” and that is what the page says.

Link URL points the row somewhere of your choosing, such as a map link on an address row.

The red trash icon on the right of a row takes that row out.

What each type does on the page

Phone and Mobile turn into a tap to call link. Someone on a phone taps it and their dialer opens with your number in it. Type the number the way you want it read, such as (555) 555-0142, and your website tidies it up for the dialer on its own.

Email, Support and Sales turn into a mail link. Clicking it opens the visitor’s mail app with your address filled in.

Address, Hours and Fax print as plain words with an icon. They are not links, unless you fill in Link URL.

Website turns into a link to the address you type. It opens in a new tab.

Adding a way to reach you

Warning

Everything in this list is how customers find you. One wrong digit in a phone number and the calls stop, with nothing on the page to show anything is amiss.

Check the number against your own phone before you publish it.

1. Click Add Item. An empty row opens at the bottom.
2. Click Type and pick the kind of contact.
3. Type what you want printed into Value.
4. Drag the six dots to put the row where you want it.
5. Click Publish.
6. Click Live View, then go to your Contact page and read the row back.

That last step is the one worth keeping. Tap the number on your own phone and let it ring once.

Changing or removing a row

To change one, open the entry, type over what is in the boxes, and click Publish.

Warning

Removing a row takes that way of reaching you off the page as soon as you publish. Anyone who was about to call that number sees nothing there.

To remove one, click the red trash icon on the right of its row, then click Publish.

Publishing a change

Nothing you type here reaches your website until you click Publish. Until then the old details stay up. See Saving and publishing.